Frequently Asked Questions

1. What services does RTFNetwork provide?

RTFNetwork offers a full range of behavioral health services, including outpatient mental health therapy (OMHC), Psychiatric Rehabilitation Program (PRP), medication management, Supported Employment, and Substance Use Disorder (SUD) services. Our goal is to provide comprehensive, coordinated care to support each individual’s unique needs.

2. Who can receive services?

We serve children (ages 5+), adolescents, adults, and families. Services are tailored to meet the developmental, emotional, and behavioral needs of each individual.

3. What insurance do you accept?

We currently accept Medicaid, Cigna, and Evernorth. Blue Cross Blue Shield (BCBS) will be accepted soon. Please contact our office, and we will assist you with verifying your coverage.

4. How do I get started with services?

Getting started is simple:

Contact our office by phone or online
Complete an intake assessment
Meet with a licensed clinician
Begin services based on your individualized treatment plan

5. Do you offer telehealth services?

Yes, we offer both in-person and telehealth options to ensure services are accessible and convenient for our clients.

6. What is PRP, and how is it different from therapy?

PRP (Psychiatric Rehabilitation Program) focuses on building daily living skills, independence, and community integration, while therapy focuses on emotional and psychological healing. Many clients benefit from receiving both services together.

7. How often will I receive services?

The frequency of services depends on your individual needs and treatment plan. This will be determined during your initial assessment and adjusted as needed.

8. How long does treatment last?

The length of treatment varies for each individual. Some clients may need short-term support, while others benefit from longer-term services to achieve their goals.

9. Are services confidential?

Yes, all services are confidential and provided in accordance with HIPAA regulations and professional ethical standards. Information is only shared with your consent or when required by law.

10. Can families be involved in treatment?

Yes, family involvement is encouraged when appropriate. We believe collaboration with families can strengthen outcomes and support long-term success.

11. What if I need help right away?

If you are experiencing a mental health emergency, please call 911 or go to the nearest emergency room. You can also contact local crisis support services for immediate assistance.

12. What makes RTFNetwork different?

RTFNetwork provides culturally responsive, community-based care with a focus on empowerment, independence, and long-term success. Our integrated approach allows clients to receive multiple services in one place, ensuring continuity and high-quality support.